CIELO INSTITUTE – TERMS & CONDITIONS

Welcome to Cielo Institute. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. DIGITAL PRODUCTS

All products sold through Cielo Institute are digital downloads only. No physical products will be shipped.

Upon successful purchase, customers will receive access to the digital files purchased.

2. PERSONAL USE LICENSE

All digital products are provided for personal, non-commercial use only.

You may not:

• Resell any product
• Share purchased files with others
• Redistribute content online
• Modify and sell any part of our products
• Use our content for commercial purposes without written permission

3. INTELLECTUAL PROPERTY

All content on this website, including storybooks, illustrations, graphics, logos, branding, text, and digital downloads, is the property of Cielo Institute and is protected by applicable copyright and intellectual property laws.

4. PRICING AND PRODUCT AVAILABILITY

We reserve the right to modify prices, update products, discontinue products, or make changes to content at any time without prior notice.

5. CUSTOMER RESPONSIBILITY

Customers are responsible for:

• Providing accurate purchase information
• Downloading purchased files promptly
• Safely storing purchased digital products

Cielo Institute is not responsible for files lost due to customer device issues, accidental deletion, or failure to save downloaded products.

6. REFUNDS

Please refer to our Refund Policy for details regarding digital product purchases and refund eligibility.

7. WEBSITE USE

You agree not to use this website for any unlawful purpose or in any way that may damage, disrupt, or interfere with the website or its services.

8. COOKIES

This website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality.

You may adjust your browser settings to manage cookie preferences.

9. DISCLAIMER

Our bedtime stories are intended for entertainment, educational, and family enjoyment purposes only.

We do not guarantee specific educational, developmental, behavioral, emotional, or sleep-related outcomes from the use of our products.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Cielo Institute shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or digital products.

11. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

12. CONTACT US

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on this website.

CIELO INSTITUTE – REFUND POLICY

DIGITAL PRODUCTS

All products sold through Cielo Institute are digital downloads.

Due to the digital nature of these products, all sales are final and non-refundable once a purchase has been completed and access to the digital content has been provided.

NON-REFUNDABLE PURCHASES

Refunds will not be provided for:

• Change of mind

• Accidental purchases

• Failure to read the product description before purchase

• Purchasing the wrong product

• Dissatisfaction after downloading or accessing the product

• Failure to download files within the available access period

• Lack of use of the purchased product

TECHNICAL ISSUES

If you experience a genuine technical issue that prevents access to your purchased files, please contact us.

We will make reasonable efforts to assist you in accessing your purchase or provide a replacement download where appropriate.

DIGITAL CONTENT POLICY

By purchasing digital products from Cielo Institute, you acknowledge and agree that:

• The products are delivered digitally

• No physical items will be shipped

• Digital products cannot be returned

• Access to purchased content constitutes fulfillment of the order

CONTACT US

If you experience any issues accessing your purchase, please contact us using the contact information provided on our website, and we will be happy to assist you.

CIELO INSTITUTE – DISCLAIMER

The content, digital products, and materials available on this website are provided for educational, entertainment, and informational purposes only.

Cielo Institute creates digital children's storybooks designed to encourage imagination, emotional learning, family bonding, and enjoyable bedtime reading experiences.

NO GUARANTEE OF RESULTS

While our stories are thoughtfully created to support positive bedtime routines, emotional comfort, and imaginative learning, we do not guarantee any specific educational, developmental, behavioral, emotional, or sleep-related outcomes.

Every child is unique and may respond differently to our content.

PARENTAL GUIDANCE

Our products are primarily designed for children aged 0–5 years.

Parents, guardians, or caregivers are encouraged to supervise and guide young children when accessing or reading digital content.

DIGITAL PRODUCTS

All products sold through Cielo Institute are digital downloads only.

No physical products are shipped.

Customers are responsible for downloading and safely storing their purchased files.

INTELLECTUAL PROPERTY

All storybooks, illustrations, graphics, text, logos, branding, and digital content available on this website are the intellectual property of Cielo Institute and are protected by applicable copyright laws.

Content may not be copied, reproduced, distributed, shared, modified, resold, or used for commercial purposes without prior written permission.

WEBSITE INFORMATION

We strive to ensure that information presented on this website is accurate and up to date. However, we make no guarantees regarding the completeness, reliability, or accuracy of any information provided.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Cielo Institute shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from the use of this website, its content, or any digital products purchased through it.

CONTACT US

If you have any questions regarding this Disclaimer, please contact us using the contact information provided on our website.

CIELO INSTITUTE – PRIVACY POLICY

At Cielo Institute, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our digital products.

1. INFORMATION WE COLLECT

When you use our website, we may collect:

• Name
• Email address
• Billing information
• Purchase history
• Customer support communications

We may also automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Website usage statistics
• Cookies and similar technologies

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and deliver digital purchases
• Send order confirmations and receipts
• Provide customer support
• Improve our website and services
• Maintain website security
• Comply with legal obligations

We collect only the information necessary to operate our business and provide our services.

3. PAYMENT PROCESSING

Payments are processed securely through trusted third-party payment providers.

Cielo Institute does not store complete payment card details on its servers.

4. COOKIES

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website performance
• Enhance customer experience

You may manage cookie preferences through your browser settings.

5. DATA SECURITY

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.

While we strive to protect your information, no online system can guarantee absolute security.

6. SHARING OF INFORMATION

We do not sell, rent, or trade your personal information.

Information may be shared only with trusted service providers when necessary to:

• Process payments
• Deliver services
• Maintain website operations
• Comply with legal requirements

7. CHILDREN'S PRIVACY

Cielo Institute creates content for children and families; however, purchases and transactions must be made by a parent, guardian, or adult.

We do not knowingly collect personal information directly from children.

If you believe a child has provided personal information to us, please contact us so that we can remove the information where appropriate.

8. YOUR RIGHTS

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing
• Request a copy of your information

To exercise any of these rights, please contact us using the information below.

9. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. CONTACT US

If you have any questions regarding this Privacy Policy or your personal information, please contact us through the contact information provided on our website.

Thank you for trusting Cielo Institute.